Twoconnect is looking for an Ecommerce Specialist (Marketplace Moderator) to oversee daily operations across multiple online marketplaces and manage our Shopify store. In this work-from-home role, you will process orders, coordinate logistics, and support marketing campaigns to drive online sales for leading clients.
What You'll Do
- Oversee daily operations across multiple online marketplaces like Amazon and eBay.
- Ensure accurate product listings, pricing, and inventory levels across all channels.
- Monitor and maintain marketplace compliance, resolving listing or policy issues promptly.
- Manage and optimize the Shopify store for seamless functionality and user experience.
- Upload and update products, collections, and promotional banners on Shopify.
- Collaborate with developers or designers to implement enhancements.
- Process and track customer orders across all marketplaces and Shopify.
- Coordinate with logistics teams and third-party suppliers for accurate, on-time delivery.
- Resolve order-related issues and customer inquiries promptly and professionally.
- Support the planning and execution of marketing campaigns aimed at driving online sales.
- Assist in creating engaging content for product listings, emails, and advertisements.
- Monitor customer feedback and buying behavior to enhance user experience.
- Identify opportunities for upselling, cross-selling, and improving the buying journey.
- Track and report on sales performance, traffic, and conversion rates.
- Provide recommendations based on data insights to improve marketplace performance.
What We're Looking For
- Minimum 3 years of proven experience managing ecommerce operations across Shopify and major marketplaces.
- Solid understanding of order management, online merchandising, and ecommerce best practices.
- Experience in supporting marketing campaigns and improving customer journeys.
- Strong attention to detail with excellent problem-solving and communication skills.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency in ecommerce tools, the Microsoft Office Suite, and reporting dashboards.
Technical Stack
- Shopify
- Amazon
- eBay
- Microsoft Office Suite
- Ecommerce tools
- Reporting dashboards
Team & Environment
You will work directly with leading clients in Australia, New Zealand, and the UK as part of their team, reporting to dedicated managers.
Benefits & Compensation
- Work from home.
- Monday to Friday schedule, 7:00 AM – 4:00 PM PHT (adjustments made for AU daylight saving time).
- Opportunities to work with leading companies in Australia and beyond.
- Comprehensive HMO and government-mandated benefits.
- Training programmes for career development.
- Engaging company outings, team activities, and wellness sessions.
- Supportive, inclusive culture.
Work Mode
This is a work-from-home position. You will be supporting clients and operations based in Australia, New Zealand, and the UK.
Twoconnect is centered on people and their success, fostering a people-first culture where you're valued, not just counted.
