Responsibilities
- Partner in all promotional setup and execution in Shopify - discount codes, promo mechanics, gift-with-purchase logic, bundle configurations, and campaign-specific setups
- Manage backend taxonomy end-to-end: product tags, collections, metafields, categorization, and site architecture to ensure clean data and discoverability
- Build and maintain product listings - descriptions, attributes, variants, pricing, and all supporting fields - with a high bar for accuracy and consistency
- Coordinate image and asset preparation: file naming conventions, sizing, alt text, and upload to the right locations at the right time
- Support promotional go-lives and page changes in close coordination with our dev partner (AWS); manage communications through Notion and catch issues before they reach customers
- Audit and QA the backend regularly to catch data inconsistencies, broken links, or stale content and resolve proactively
- Own the integrity of all product data across platforms - if something is wrong or missing, you find it and fix it
- Manage data uploads and feed maintenance for third-party channels, ensuring all fields are correctly populated, formatted, and syndicated
- Maintain rigorous file management practices - naming conventions, version control, and asset organization so the team can always find what they need
- Support reporting needs by pulling and organizing data from Shopify and connected platforms; keep key trackers accurate and current
- Own all product setup and submission forms for third-party retail partners including Dermstore, Ulta, Nordstrom, E Cosmetics, Free People, and others as we expand
- Manage content and imagery uploads to retailer PDP portals - ensure all listings are accurate, complete, and on-brand
- Operate within Bazaarvoice, Power Reviews, and retailer-specific vendor portals on a daily basis; stay on top of review syndication and content accuracy
- Coordinate asset handoffs from the creative team to retail partners - renaming, resizing, formatting to spec, and delivering on time
- Support key account operations in collaboration with the accounts team: PO tracking, inventory setup, and retailer communication coordination
- Support new 3P online channel launches from a setup and integration standpoint as we expand distribution
- Become the internal expert on all platforms within your scope - Shopify, Bazaarvoice, vendor portals, and any new tools that come in
- Flag renewals, inefficiencies, access issues, or optimization opportunities proactively
- Document processes as you build them so the team has repeatable, scalable workflows
- Support onboarding of new platforms or integrations as needed; you're comfortable being the first person to figure something out
Requirements
- 2-4 years of hands-on ecommerce operations experience, ideally at a DTC or omnichannel brand
- Knowledge of Shopify's backend inside and out - not just the storefront, but the admin, metafields, collections logic, discount engine, and data structure
- Technically fluent without being a developer - you can navigate complex platforms, learn new tools quickly, and troubleshoot problems without escalating everything
- Self-starter who builds your own process, tracks your own work, and doesn't need to be managed at the task level
- Strong data hygiene instincts - you notice when something is off, you care about accuracy, and you follow naming conventions without being reminded
- Experience with third-party retail portals or wholesale platforms and understand the operational requirements of managing multiple accounts simultaneously
- Organized under pressure, comfortable with a high volume of concurrent tasks, and good at prioritizing without losing details
- Communicate clearly and proactively - if something is going to be late or wrong, you say so before it becomes a problem
Nice to Have
- Experience with Bazaarvoice, Power Reviews, or similar review syndication platforms
- Familiarity with retailer vendor portals (Mirakl, Dermstore, Ulta Beauty, Nordstrom, etc.)
- Experience with Shopify B2B or wholesale configurations
- Exposure to feed management tools (Channable, DataFeedWatch, or similar)
- Comfort with Notion, Slack, and project management tools in a remote-first environment
- Background in prestige beauty, wellness, or a high-SKU DTC brand
