RETITO GmbH is hiring an E-Mail-Marketing | Customer Retention Manager (m/w/d) to manage CRM and email marketing systems, develop result-oriented strategies, and identify growth opportunities for our e-commerce clients. You will join a hybrid consultancy and marketing agency focused on the unique needs of start-ups and scale-ups, with a mid-term path to leadership in the Customer Retention area.
What You'll Do
- Manage CRM and email marketing systems for clients and serve as the main contact for customer retention.
- Develop result-oriented strategies to achieve set goals and define appropriate KPIs, including ROAS, CAC, CTR, and CPC.
- Identify unused growth opportunities through data analysis aligned with client goals.
- Collaborate with client contacts to build workflows for continuous communication and reactivation.
- Engage in regular further education, research, and testing of new tools and formats to improve performance.
What We're Looking For
- Several years of experience in email marketing with tools like Klaviyo, Brevo, or HubSpot.
- Holistic understanding of online marketing and entrepreneurship.
- Hands-on experience with customer segmentation.
- Proven skills in tracking, statistics, and data analysis with GA4 or Looker Studio.
- Working knowledge of HTML and CSS.
- Excellent English language skills.
Technical Stack
- Email Marketing: Klaviyo, Brevo, HubSpot
- Analytics: GA4, Looker Studio
- Web Technologies: HTML, CSS
Team & Environment
You will be part of a fully decentralized, remote team of 1-10 employees, working location-independently. We value occasional in-person meetings for team events and client visits to strengthen connection and collaboration.
Benefits & Compensation
- Above-average and performance-oriented compensation.
- Highest flexibility and location-independent work through an all-remote philosophy.
- Numerous further training opportunities, including events, trade fairs, and online courses.
- Regular offers for team events such as workations.
Work Mode
This is a fully remote position, open to candidates based in Germany.
RETITO GmbH is an equal opportunity employer.
