Responsibilities
- Cover all aspects of consulting - including presales and supporting the sales team, product demonstrations, analysis, implementation, and training of end users utilising Dynamics 365 F&O.
- Provide expertise and in-depth knowledge of D365 F&O application, evaluating the customer’s business processes against standard Microsoft Dynamics functionality.
- Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
- Collaborate with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current and future state business processes.
- Facilitate the customer’s decision-making process and develop the functional design document that will drive the development process.
- Responsible for conducting user acceptance testing and train customer resources to successfully use and maintain D365 F&O application.
- Liaise with product vendors on any issues relevant for our customers or the company’s services.
- Ensure that the technical aspects of projects meet required standards for functionality, operability and documentation.
- Work with project managers and team leaders to cater for resource changes across projects.
- Liaise with developers and clients – act as a point of communication.
- Responsible for quality assurance & documentation.
- Production support as required.
- Collaborate with teams globally.
- Always self-update with the latest feature and technology of D365 F&O.
Requirements
- Experience as a subject matter expert in D365 F&O, with a focus on Finance, with full project implementation experience.
- Demonstrated experience developing functional specifications for D365 F&O enhancements and integrations.
- Proven experience with setup, configuration, implementation, integration, and testing of D365 F&O solutions using best practices implementation methodology and/or Microsoft Sure Step methodology.
- Excellent understanding and knowledge of core D365 F&O modules.
- A working knowledge of best practices in their area of specialization/vertical.
- Ability to create high quality functional documentation and strong requirements gathering skills.
- A demonstrated logical approach to problem solving and structured approach to introducing change into operational systems.
- Excellent business communication skills with effective presentation and demonstration skills.
- Ability to multi-task, organize, prioritize, and meet deadlines.
- Experience leading large complex technology projects.
- Business intelligence understanding including reporting and analytics.
- Possess a deep understanding of software implementation lifecycles, development methodologies, operating systems, technical platforms/architecture, and application servers.
- Highly confident with providing support and training to users.
- Possess strong relationship-building expertise with a wide and varied audience; internally and externally.
- Strong attention to detail and a keen desire to deliver the highest quality solutions to customers.
- Experience across a number of industries.
- Solves complex problems with creative solutions.
- Self-starter with ability to handle multiple tasks and shifting priorities.
- Thinks clearly and calmly under pressure.
- Places emphasis on client satisfaction.
- Business analysis and client facing skills.
- Ability to work independently and as part of a global team.
- Minimum Bachelor’s degree, preferably in Information technology or equivalent professional qualification.
Nice to Have
- Technical background / programming concept understanding would be an added advantage.
- Relevant Microsoft certifications are preferable.
- Project Management certification is highly desirable.
