Responsibilities
- Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 Customer Service.
- Configure tables, entities, forms, views, business rules, and automated processes to meet operational requirements.
- Integrate Dynamics 365 with enterprise systems using APIs, web services, Microsoft Power Platform, Dataverse, and Azure services.
- Collaborate with business stakeholders and IT teams to gather requirements and translate them into scalable technical solutions.
- Conduct unit and user acceptance testing, manage solution deployments, and optimize application performance.
- Provide troubleshooting, production support, and technical documentation while ensuring adherence to Microsoft best practices, security controls, and compliance standards.
- Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of five years of hands-on experience developing and supporting Microsoft Dynamics 365 Customer Service or Customer Engagement solutions.
- Proficiency in Dynamics 365 configuration and development using JavaScript, C#, .NET, plugins, workflows, and Power Platform.
- Demonstrated experience integrating Dynamics 365 with enterprise applications through APIs, web services, and integration tools.
- Hands-on experience with Microsoft Dataverse, model-driven Power Apps, and Power Automate.
- Strong analytical, problem-solving, communication, and collaboration skills, with the ability to work effectively across business and technical teams.
Nice to Have
- Prior experience supporting federal government CRM implementations, particularly for the VA or another federal healthcare agency.
- Experience with data migration, ETL processes, and solution delivery within an Agile/Scrum environment.
- Experience with Azure Logic Apps, Azure Functions, Azure DevOps practices, and Microsoft Dynamics 365 or Power Platform certifications.
Benefits
- Medical/Dental/Vision
- 401k with Employer Match
- PTO + Federal Holidays
- Corporate Laptop
- Training Opportunities
- Remote Opportunity
Additional Information
- U.S. Citizenship is required.
- All selected candidates must successfully complete a background check.
- Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.
- Sorry, we are unable to offer sponsorship at this time.
