Mercier Consultancy is hiring a Dutch Customer Advisor for Abbott Diabetes Care to provide high-quality support to Dutch-speaking customers. You will deliver timely and effective solutions to ensure excellent customer satisfaction for Abbott's diabetes care portfolio.

What You'll Do

Provide customer service and support to Dutch-speaking clients via phone, email, and chat.
Address customer inquiries regarding Abbott Diabetes Care products, troubleshoot issues, and facilitate resolutions.
Document customer interactions accurately to maintain comprehensive service records.
Collaborate with colleagues and other departments to enhance customer experience and service delivery.
Stay informed about Abbott’s product features, updates, and promotional offers to provide accurate support.
Collect and relay customer feedback to identify trends and opportunities for improvement.
Engage in continuous training and professional development to enhance product knowledge and customer service skills.

What We're Looking For

Fluency in Dutch and English, both written and spoken.
Strong communication skills with a commitment to delivering outstanding customer experiences.
Problem-solving capabilities with the ability to handle customer inquiries efficiently.
Proficient in using customer service software and tools.
Ability to adapt to a dynamic work environment and manage changing customer needs.