Proactive Talent Solutions is hiring a Documentation Coordinator

Role Purpose The Documentation Coordinator is responsible for ensuring the accurate preparation, processing, verification, and maintenance of reinsurance documentation within agreed service standards and operational procedures. The role plays a critical part in supporting brokers, clients, reinsurers, and internal stakeholders by delivering timely and high-quality documentation services. The successful candidate will contribute to operational efficiency, risk control, compliance adherence, and excellent stakeholder service within the reinsurance broking environment. Key Responsibilities · Prepare and issue reinsurance documentation accurately and within agreed turnaround times · Process documents including a. Reinsurance Slips b. Cover Notes c. Endorsements · Verify completeness and correctness of documentation before issuance · Maintain accurate electronic filing systems · Update operational trackers and internal systems regularly · Monitor outstanding documentation and follow up when required · Perform quality checks to ensure accuracy and compliance with internal standards · Identify discrepancies, missing information, or operational risks and escalate accordingly · Ensure adherence to company procedures, SLAs, and compliance requirements · Support audit requests and documentation reviews · Liaise professionally with brokers, reinsurers, clients, finance teams, and internal departments · Respond to operational queries in a timely and professional manner · Collaborate with team members to ensure smooth workflow management · Assist in process improvement initiatives and operational efficiency projects · Contribute ideas to improve turnaround times and service quality · Support training and onboarding activities for new team members where required · Undertake any other cognate duties aligned with business and operational requirements Key Skills & Competencies - Strong attention to detail and accuracy - Good organisational and administrative skills - Strong analytical and verification capabilities - Ability to work under pressure and meet deadlines - Effective communication skills - Team-oriented mindset - Basic understanding of insurance or reinsurance operations - Problem-solving and process improvement orientation - Proficiency in Microsoft Office and operational systems