Williams Lea by RRD is hiring a Document Production Associate (Mon-Fri, 9a-6p)

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients. (* denotes an “essential function”) • Utilize appropriate logs and/or tracking software for all document production work • Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle • Perform work in document production, proofreading, intake and workflow coordination functions, as needed • Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction • Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions • Communicate with team members, lead, supervisor or client on job or deadline concerns • Meet contracted deadlines for service delivery to our clients • Troubleshoot basic software or hardware problems • Help to foster a proactive environment of continuous service enhancement and relationship building with the client • Perform quality assurance on work, as requested • Adhere to Williams Lea Tag policies, in addition to client policies • Use equipment and supplies in a cost efficient manner