Responsibilities
- Guide, manage, and develop people while serving as a brand ambassador and ensuring operational excellence.
- Build an engaged team by recruiting, motivating, and retaining hourly front-line employees focused on customer service.
- Drive team performance through effective communication and coaching on customer service and sales techniques.
- Manage physical assets, including repair and maintenance systems, vendor relationships, and cleanliness standards.
- Oversee processes for delinquent tenants, including auctions, by coaching the team to lower delinquency rates and improve customer retention.
- Conduct monthly property audits to ensure operational standards and safety compliance are met.
- Deliver outstanding customer service by maintaining a welcoming and well-maintained environment through team efforts, facility upkeep, and vendor management.
- Address customer inquiries and concerns promptly and professionally.
- Grow and sustain a robust business by using analytics to identify trends and develop strategies to capitalize on district opportunities.
- Communicate effectively with customers, colleagues, and team members.
Requirements
- Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in retail, service, hospitality, or a related industry.
- Proven track record of top-tier performance.
- Experience managing operational audits and payroll budgets.
- Exceptional communication and time management skills.
- Proficient in MS Office (Excel, Word, PowerPoint, and Outlook).
- Passion for sales and customer service excellence.
- Weekend availability by telephone.
- Ability to work 6 weekends (Saturday or Sunday, not both) per year during peak season.
- Occasional travel to other markets for support.
- Future relocation ability for lateral and promotional opportunities.
Nice to Have
- Bachelor's Degree preferred.
Benefits
- Equity grant awarded at end of year company grant cycle with participation in company annual stock program.
- $135,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
- Second year bonus potential increase to $20,000 performance-based bonus.
- Participation in company stock program that includes dividends paid quarterly.
- Internal promotional and career opportunities throughout the United States.
- Extensive training and coaching plans.
- Comprehensive group healthcare programs.
- 401(k) with generous employer match.
- Paid time off.
- Monday through Friday work schedule.
Work Arrangement
On-site
Other
- Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
- Weekend availability by telephone.
- 6 work weekends (Saturday or Sunday, not both) per year required during peak season.
- Occasional travel required to other markets for support.
