About the Role
The role leads and supports aftersales functions including service, parts, and customer experience across a network of dealerships within an assigned district. The manager drives performance through coaching, data analysis, and execution of corporate initiatives.
Responsibilities
- Lead and guide dealership teams in improving aftersales performance
- Monitor service department efficiency and customer retention metrics
- Analyze operational data to identify improvement opportunities
- Support implementation of national service and parts programs
- Conduct regular dealership visits to evaluate operations
- Coach dealership personnel on best practices in customer experience
- Track warranty claim accuracy and compliance
- Assist in developing parts inventory strategies
- Promote adherence to factory standards and policies
- Coordinate training sessions for service and parts staff
- Evaluate customer satisfaction survey results and recommend actions
- Work with dealers to improve fixed operations profitability
- Report on regional performance trends to headquarters
- Ensure compliance with brand service protocols
- Support new model launch readiness in service departments
- Identify underperforming locations and develop action plans
- Facilitate communication between dealers and corporate
- Monitor technician utilization and capacity planning
- Track parts department gross profit and turnover rates
- Encourage adoption of factory-recommended maintenance campaigns
- Assist in resolving complex operational issues at dealerships
- Promote effective use of service scheduling tools
- Support recall and service campaign execution
- Evaluate facility readiness for customer service excellence
- Drive adoption of digital service tools and customer communication platforms
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid
Team
Part of the regional field operations team supporting dealership networks
Physical Requirements
- Frequent travel by car and plane within district
- Ability to sit for extended periods during meetings and travel
- Occasional walking and standing during dealership visits
- Lifting up to 20 pounds occasionally
Work Environment
- Combination of remote office and field work
- Regular interaction with dealership staff and management
- Exposure to shop environments during visits
- Flexible schedule including occasional evenings or weekends
Not available
