Responsibilities
- Handle dispute cases that require human judgment, provider-specific nuance, or non-standard workflows
- Investigate data discrepancies between internal systems and provider/network records — detect edge cases, document findings, work with engineering on root causes
- Identify repetitive manual tasks and streamline them using AI tools, templates, and bulk-action workflows
- Support new acquirer/PSP onboarding: validate dispute data mapping and act as ops-side QA before go-live
Requirements
- English level Upper-Intermediate (B2) or higher
- Strong attention to detail and ability to stay focused on high-volume, data-heavy tasks
- Structured communication and problem-solving mindset
- Curiosity and initiative — you don't wait to be told what to improve
Nice to Have
- 0–1 year of experience in operations, support, or a related field (or no experience at all — we'll teach you)
Benefits
- No internships here — we build careers. Get hands-on from day one and make a real impact. Your work = real outcomes. Shape how global companies move money. Grow like crazy. Learn from top fintech pros and level up faster than anywhere else. Flex your schedule. Balance studies and work with flexible hours that fit your life. Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing. 💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun. Tomorrow’s fintech needs your mindset. Come build it with us. 🫂 Know top talent? We’re always on the lookout. Refer someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.
Additional Information
- language requirements: English level Upper-Intermediate (B2) or higher
