About the Role
The role involves investigating and resolving transaction discrepancies, handling client inquiries, and maintaining data integrity within dispute management systems.
Responsibilities
- Examine transaction records to identify and verify discrepancies
- Communicate with clients and internal teams to resolve financial disputes
- Maintain accurate documentation throughout the dispute lifecycle
- Follow established procedures to ensure compliance with regulations
- Escalate complex cases to appropriate departments when necessary
- Monitor dispute resolution timelines to meet service level agreements
- Update case management systems with current dispute statuses
- Identify patterns in disputes to support process improvements
- Collaborate with payment processors to verify transaction details
- Ensure resolution outcomes align with contractual terms
- Respond to client inquiries within defined response windows
- Prepare reports summarizing dispute trends and resolution metrics
- Support audits by providing dispute-related documentation
- Adhere to data privacy standards when handling customer information
- Participate in training sessions to stay updated on policies
- Use analytical tools to assess dispute data
- Verify supporting evidence submitted by clients or partners
- Apply problem-solving skills to reach fair resolutions
- Coordinate with legal or compliance teams when required
- Maintain professionalism in all client interactions
- Track key performance indicators related to dispute handling
- Contribute to knowledge-sharing within the team
- Follow escalation protocols for high-value disputes
- Assist in refining dispute resolution workflows
- Stay informed about changes in payment systems and regulations
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
Hybrid work model with office and remote options
Team
Collaborative team environment focused on efficiency and client satisfaction
Why Join Us
- Opportunities for professional growth in a global organization
- Supportive culture that values continuous learning
- Work on diverse cases involving international clients and systems
What We Offer
- Comprehensive onboarding and ongoing training
- Health and wellness benefits
- Flexible working hours within core collaboration times
Not available for this position
