Responsibilities
- Define and implement a comprehensive content strategy that aligns with product development timelines, feature launches, and user onboarding goals.
- Recruit, lead, and grow a remote team of technical writers, promoting a culture of collaboration, accountability, and excellence.
- Manage the full documentation lifecycle, including planning, writing, review, publication, and continuous updates across all stages.
- Develop and enforce consistent content standards, including style, structure, and governance, across all product documentation.
- Introduce and scale AI-powered writing and engineering tools to enhance content creation, metadata accuracy, and searchability for end users.
- Work closely with Engineering, Product, and Support teams to ensure documentation reflects current product functionality and release schedules.
- Monitor and report on key performance indicators such as content quality, coverage, timeliness, and impact on customer support volume.
- Oversee department operations including budget management, vendor relationships for tools and platforms, and future staffing planning.
