Responsibilities
- Direct and oversee monitoring the effectiveness, efficiency, and operational integrity of the Public Assistance and Food Stamp programs through the use of data collection, site observations, and data analysis, to ensure consistency and uniformity in operational methods, management concepts, systems and techniques; develops new reporting system to both meet reporting requirements put forth by Federal and State legislation and to adjust to changing technology.
- Direct and facilitate the development, implementation, and monitoring of new initiatives for FIA Center Operations management by producing comprehensive analyses of Center activities using standard techniques of operations research, systems analysis and other means; directs studies of organizational and operating problems of great difficulty and complexity in order to produce comprehensive summaries of results to support agency decision-making.
- Oversee the implementation of “best practices” plans for the Deputy Commissioner of Operations and recommend policy initiatives for the Job Centers and Food Stamp offices to correct problems identified through program assessments; reviews and analyzes proposed final policy, procedural and budgetary changes; drafts recommendations describing the impact of these changes on Family Independence Administration programs.
- Direct the reparation of comprehensive reports with findings and recommendations for improved effectiveness; reports to Deputy Commissioner on progress of corrective measures by providing quantitative data analysis with recommendations for program changes to ensure program compliance with agency policy and mandated regulations.
- Conduct studies to determine the feasibility of implementing various operational initiatives under the Welfare Reform Act; prepares and implements detailed project plans by identifying milestones, scheduling tasks and due dates, in order to ensure efficient monitoring of the progress of projects; provide oral and written reports to FIA Deputy Commissioner and Agency Executive Staff on project status.
- Represent the Deputy Commissioner at high-level meetings and conferences with Federal, State, City and Community officials; evaluates proposals for changes in policy and practices received within and outside Agency; provides recommendations to the FIA Deputy Commissioner.
- Assist the FIA Deputy Commissioner with development, implementation and monitoring of corrective action plans mandated by governing agencies; advises the FIA Deputy Commissioner and Regional Managers on development of programmatic plans, goals and initiatives targeting the processing of Public Assistance and Food Stamp cases.
- Communicate with other HRA departments, city, state and federal governmental entities to obtain pertinent information to assist with research studies and data collection identifying critical program deficits in order to create operational recommendations to improve the workflow and delivery of services.
Requirements
- Must be permanent in the Administrative Staff Analyst civil service title
- Or be permanent in a comparable title eligible for 6.1.9 title change
Work Arrangement
On-site — Family Services Call Center, Union Square BAC, Refugee BAC, Residential Treatment Services Center, SNAP sites
Team
Structure: Office of Research and Program Monitoring (ORPM) within Family Independence Administration (FIA)
