Responsibilities
- Shape and lead the long-term user experience vision and strategy for digital platforms, including web and mobile.
- Manage the complete user journey across all platforms—desktop, mobile web, and app—for a global audience.
- Recruit, develop, and lead a high-performing team of UX designers, researchers, and design leads.
- Promote the use of design thinking and user-centered methodologies throughout the company.
- Foster a culture that values strong design principles and creative problem-solving.
- Engage directly in design projects when needed to maintain momentum and quality.
- Collaborate closely with Product, Engineering, Customer Experience, and Marketing teams to align on objectives and delivery.
- Convert business goals into intuitive, user-focused design solutions that support customer growth and loyalty.
- Develop and manage a scalable design system to ensure consistency across all touchpoints.
- Lead the selection and implementation of design tools and workflows to enhance productivity and teamwork.
- Leverage user research, analytics, and feedback to guide design decisions and improve usability over time.
- Keep current with advancements in design trends, technologies, and industry standards to strengthen design capabilities.
- Advocate for accessible and inclusive design to ensure global customer usability.
Other
- The physical requirements outlined reflect the core demands for performing key functions of the role.
- Regular use of speaking and hearing is necessary during job duties.
- Frequent sitting, walking, stair climbing, and use of hands and arms for tasks like bending, reaching, and handling objects.
- Occasional reaching above shoulder level, below waist level, or lifting needed for filing and organizing materials.
- May occasionally carry or move office supplies weighing up to 25 pounds.
- Proper lifting methods are required to ensure safety.
- Reasonable accommodations can be provided to support individuals with disabilities in performing essential tasks.
- Workplace noise levels are typically moderate.
- Environment is fast-moving and busy, with multiple distractions across levels.
- Work setting is professional but relaxed in tone.
- Work takes place in an office or warehouse setting.
- Ability to work beyond standard hours when necessary.
