Responsibilities
- Champion the product by owning QBR content and field-facing updates for Sales Engagement, presenting with depth and conviction.
- Act as the trusted product authority in customer discussions and strategic sales cycles.
- Develop and maintain clear, business-focused product materials such as positioning decks, competitive battlecards, release narratives, and roadmap presentations.
- Support analyst relations, investor materials, and board-level content as the voice of Sales Engagement strategy.
- Present the roadmap and demonstrate new capabilities at major events, including Customer Advisory Boards and industry conferences.
- Collaborate closely with the Sales Engagement Product team across time zones, translating market realities into actionable product context and accelerating the evolution into an end-to-end agentic revenue platform.
- Monitor the market, competitive landscape, and customer feedback, translating insights into Outreach positioning and roadmap priorities.
- Guide pricing and packaging decisions, adapting to evolving pricing models for AI-native products.
- Partner with Sales Enablement and Product Marketing to ensure every launch is accurate and compelling across the field.
- Handle customer escalations as the product voice, triaging issues, aligning with the Product team, and closing the loop with customers and Customer Success.
- Lead pilots with high-value customers by structuring engagements, setting success criteria, and ensuring outcomes inform the product roadmap.
- Drive adoption and consumption of AI capabilities in partnership with Customer Success and Sales.
