Responsibilities
- Own the product vision and strategy for Salesforce and related enterprise platforms, ensuring alignment with JSSI’s business objectives and long-term digital transformation roadmap.
- Define, maintain, and communicate short-term and long-term product roadmaps, balancing technical debt reduction, operational needs, and transformational initiatives.
- Serve as the primary product authority for Salesforce across JSSI, establishing clear priorities, success metrics, and outcomes.
- Lead Salesforce as a mission-critical enterprise platform, supporting revenue, client lifecycle, contract management, case management, and integrations with other core systems.
- Drive platform scalability, usability, and data integrity while ensuring Salesforce continues to support evolving business processes.
- Partner closely with Technology and Architecture leaders on platform design, integrations, and future-state architecture.
- AvSight experience is a strong plus, particularly where it integrates into or complements Salesforce-driven workflows.
- Manage and mentor a multi-disciplinary team including Product Managers, Business Analysts, and Salesforce/System Administrators.
- Establish clear roles, responsibilities, and operating norms that enable the team to execute effectively and independently.
- Build a culture of strong product thinking, stakeholder partnership, and continuous improvement.
- Ensure the team can simultaneously support the existing production environment while executing against major roadmap initiatives.
- Oversee product discovery, requirements definition, prioritization, and delivery across multiple parallel workstreams.
- Ensure disciplined execution across enhancements, bug fixes, regulatory needs, and strategic initiatives.
- Partner with delivery teams and vendors to ensure work is delivered on time, on scope, and with high quality.
- Act as a senior product interface with executive leadership and cross-functional stakeholders.
- Translate business needs into clear product direction and trade-off decisions.
- Provide regular, structured communication on roadmap progress, risks, dependencies, and outcomes.
- Establish and run product governance for Salesforce and related platforms, including Operating Committees (working teams) and Steering Committees (executive and senior leadership forums).
- Define and maintain governance artifacts such as product charters, roadmaps, risk registers, and status reporting.
- Ensure appropriate decision-making, escalation paths, and accountability are in place.
Requirements
- 10+ years of experience in Product Management, Product Ownership, or Product Leadership roles.
- Deep, hands-on experience with Salesforce as a core enterprise platform (CRM, workflows, integrations, reporting, automation).
- Proven experience leading and managing Product Managers, Business Analysts, and Systems or Platform Administrators.
- Demonstrated ability to build, own, and execute complex product roadmaps in enterprise environments.
- Strong experience operating in matrixed, cross-functional organizations with senior stakeholders.
- Experience running product governance structures, including steering committees and operating committees.
Nice to Have
- Experience with AvSight or similar Inventory, analytics, forecasting, or optimization platforms.
- Experience leading large-scale platform revamps or transformations while maintaining business-critical operations.
- Background working with systems integrations, data platforms, and enterprise architecture.
- Experience in regulated, complex, or operationally intensive industries (e.g., aviation, finance, asset-heavy businesses).
Benefits
- Competitive and comprehensive compensation packages
- Annual base pay generally ranges from $150,000 to $170,000 (USD)
- Annual discretionary bonus plan
- Incentive or sales bonus plan
- Other form of additional compensation based on role
- Robust suite of benefits for full-time employees based in the USA, Canada, or the Philippines including medical, dental, vision, retirement savings programs, among others, starting day one of employment
