Responsibilities
- Develop, standardize, and oversee preventive maintenance programs across all managed communities to protect asset value and extend the useful life of building systems and equipment.
- Provide leadership, training, and performance management for community-level Maintenance Supervisors and Technicians, ensuring consistent execution of maintenance standards portfolio-wide.
- Partner with the Director of Operations and regional property managers to establish maintenance budgets, track spend against plan, and identify cost-saving opportunities without compromising quality or safety.
- Oversee make-ready turn timelines and quality standards to minimize vacancy loss and support leasing goals.
- Manage relationships with third-party vendors and contractors, including bid solicitation, contract negotiation, and performance accountability for HVAC, plumbing, electrical, roofing, and other specialty trades.
- Coordinate capital improvement and major repair projects with Capital Markets, Asset Management, and Forge Construction as needed, ensuring scope, budget, and timeline alignment.
- Establish and monitor safety protocols, OSHA compliance, and risk-mitigation practices across all properties, including emergency preparedness and on-call response procedures.
- Implement and audit inventory control, parts management, and maintenance tracking systems to improve efficiency and accountability.
- Conduct regular property inspections to assess curb appeal, unit condition, and life-safety systems, and develop corrective action plans where needed.
- Support recruiting, onboarding, and career development of maintenance staff in partnership with the Talent Acquisition team.
- Report on portfolio-wide maintenance KPIs, work order turnaround times, and resident satisfaction metrics tied to maintenance service.
- Participate in EOS-driven planning (Rocks, Scorecards, L10 meetings) to align maintenance priorities with broader company goals.
Requirements
- 7+ years of progressive maintenance experience in multifamily or senior living property management, including 3+ years in a multi-site leadership role.
- Strong working knowledge of HVAC, plumbing, electrical, and general building systems.
- Demonstrated experience managing maintenance budgets, vendor contracts, and capital repair projects.
- Proven ability to lead, train, and hold accountable a distributed team of maintenance supervisors and technicians.
- Working knowledge of OSHA regulations, fair housing requirements as they relate to habitability, and property risk management.
- Excellent organizational and communication skills, with the ability to prioritize across a multi-property portfolio.
- Proficiency with maintenance/work order management software and Microsoft Office.
- Valid driver's license and ability to travel regularly across the portfolio.
Nice to Have
- Relevant certifications (EPA Universal, CPO, CAMT, or similar) preferred.
Benefits
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Vehicle Allowance: $900 a month
- Generous paid time off (PTO) and paid company holidays
- Housing discount at Denton Floyd managed communities (where applicable)
- Ongoing professional development, training, and certification support
- Opportunity for growth within a dynamic and expanding portfolio
Work Arrangement
On-site
Additional Information
- Regular travel between properties required.
- Periodic exposure to varying weather conditions, mechanical rooms, and active construction or renovation sites.
- Must be able to climb ladders, lift up to 50 lbs., and respond to after-hours emergencies as needed.
- Performance-based bonus opportunities available.
- Competitive base salary commensurate with experience and qualifications.
