Responsibilities
- Lead and develop IT teams across support, trading applications, systems engineering, data centers, and networking to meet departmental goals.
- Create and execute IT strategies, policies, and procedures that advance business objectives using data insights to enhance team collaboration.
- Set the strategic vision for AI-enhanced workflows in IT operations, covering incident handling, knowledge access, troubleshooting, automation, and engineering efficiency.
- Identify opportunities where AI tools can minimize repetitive tasks, accelerate response times, improve consistency, and free technical staff for higher-impact work.
- Collaborate with security and technology leaders to define governance for AI tools, including access controls, data management, oversight, testing, auditability, vendor risk, and production boundaries.
- Support product development by contributing to documentation and translating complex infrastructure concepts into clear, actionable insights for technical and non-technical stakeholders.
- Oversee the planning, deployment, and upkeep of IT infrastructure, including data centers, network design, systems engineering, and cybersecurity programs.
- Manage IT budgets, build strategic vendor relationships, negotiate contracts, and ensure cost-effective operations.
- Advance IT service delivery by implementing incident management, capacity planning, and performance monitoring, using analytics to meet service-level targets.
- Ensure adherence to industry regulations by developing and enforcing detailed information security policies.
- Deliver regular, data-driven reports to executive leadership on IT project status, budget performance, and departmental effectiveness aligned with organizational goals.
Compensation
Competitive salary and benefits package commensurate with experience
Work Arrangement
Full-time, on-site with potential hybrid flexibility
Team
Collaborative environment working closely with security, engineering, and business units
Responsibilities
- Lead, manage, and mentor the IT department teams, including Support/Help Desk, Trading Application Support, Systems Engineering, Datacenter, and Networking teams, ensuring the achievement of team and department objectives.
- Develop and implement IT strategies, policies, and procedures to support business objectives, utilizing data-driven insights and business intelligence to drive effective team communication and collaboration.
- Define the direction for AI-assisted workflows across IT support and engineering, including incident triage, knowledge retrieval, troubleshooting, documentation, operational automation, and engineering productivity.
- Identify areas where AI-driven tools and agents can reduce repetitive work, improve response times, strengthen consistency, and allow technical teams to focus on higher-value engineering and operational priorities.
- Partner with Security and other technology leaders to establish appropriate governance for AI-enabled tools, including access controls, data handling, human oversight, testing, auditability, vendor risk, and clear boundaries for production use.
- Your role will be integral in our product development efforts by contributing to documentation and translating complex infrastructure concepts into clear and actionable insights for traders, systems engineering leaders, and other business stakeholders.
- Oversee the design, implementation, and maintenance of IT infrastructure, including data center operations, network architecture, systems engineering, and cybersecurity initiatives.
- Manage budgets, establish and maintain strategic vendor relationships, negotiate contracts and agreements with vendors and partners, and achieve cost-efficiency objectives.
- Drive continuous improvement in IT service delivery by implementing effective incident management, capacity planning, and performance monitoring processes, leveraging data analytics and business intelligence to optimize operations and focusing on achieving service-level objectives.
- Ensure compliance with industry regulations and standards, including the development and enforcement of comprehensive written information security policies.
- Provide regular updates to executive leadership on the status of IT projects, budget, and overall performance of the IT department, utilizing data-driven reporting and analytics to demonstrate achievement and alignment with organizational goals.
Not specified
