Responsibilities
- Lead and supervise all aspects of hotel IT operations, covering infrastructure, networks, servers, business applications, telecommunications, and end-user support.
- Maintain high availability, security, and performance of IT systems to ensure uninterrupted hotel functions.
- Create and execute IT strategies, policies, and procedures that support organizational goals.
- Oversee cybersecurity, data protection, system backups, disaster recovery, and business continuity initiatives.
- Manage technology platforms used in hotel operations, including Property Management Systems (PMS), Point of Sale (POS), guest internet access, and other core systems.
- Plan, track, and control the IT budget, technology expenditures, and vendor agreements.
- Lead the execution of IT projects, system enhancements, and deployment of emerging technologies.
- Work with department heads to identify and deploy technology solutions that boost efficiency and elevate guest satisfaction.
- Ensure adherence to corporate policies, industry regulations, and local laws concerning information security and data privacy.
- Recruit, mentor, and grow IT personnel while promoting a culture focused on innovation, service quality, and ongoing improvement.
