About the Role
The position is responsible for shaping and executing the e-commerce strategy to increase revenue, improve user engagement, and scale digital operations efficiently.
Responsibilities
- Develop and implement long-term digital sales strategies
- Analyze online consumer behavior to guide platform improvements
- Lead website optimization initiatives for conversion rate enhancement
- Manage digital marketing spend across paid and organic channels
- Oversee product listing quality and online catalog standards
- Collaborate with product teams to align digital offerings with market demand
- Monitor key performance metrics including average order value and cart recovery
- Lead A/B testing programs for site features and promotions
- Coordinate with logistics to improve delivery timelines and customer satisfaction
- Drive customer retention through targeted digital campaigns
- Manage relationships with third-party marketplace partners
- Ensure mobile experience meets current usability benchmarks
- Supervise digital content production and visual merchandising
- Evaluate emerging e-commerce technologies for integration potential
- Lead quarterly business reviews with executive stakeholders
- Develop pricing strategies in response to competitive dynamics
- Oversee customer service protocols for online inquiries
- Implement accessibility standards across digital platforms
- Guide SEO and site navigation improvements
- Manage budget forecasting and P&L accountability
- Lead user experience research initiatives
- Ensure compliance with data privacy regulations
- Foster innovation through vendor and tech partner evaluations
- Support international expansion planning
- Train and mentor mid-level e-commerce managers
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexible scheduling
Team
Leads a cross-functional digital commerce unit
Growth Vision
The ideal candidate will have a clear perspective on evolving digital storefronts into scalable revenue engines while maintaining brand integrity and customer trust.
Technology Stack
Current systems include a cloud-based CMS, integrated analytics suite, automated personalization engine, and real-time inventory management tools.
