Requirements
- 6-8+ years in customer success, with at least 4 in a leadership role.
- Experience in healthcare technology, RCM, or an adjacent domain
Nice to Have
- You're a builder with real customer success leadership experience — 6-8+ years in customer success, with at least 4 in a leadership role.
- You've created playbooks, defined metrics, and shaped a function — not just managed one.
- You’re product-minded and can anticipate what your customers will need not just today, but tomorrow and further in the future — You see customer conversations as product intelligence, own retention and expansion metrics, and know how to translate what customers are asking for into priorities the business can act on.
- You thrive in ambiguity and lead with executive presence — You can run a QBR with a CFO and coach a team member through a difficult customer conversation in the same day.
- You're collaborative by instinct, ambitious, low-ego, and willing to do whatever helps the company and its customers succeed.
Work Arrangement
Hybrid
Team
Structure: team of Revenue Cycle Success Managers
Additional Information
- Please apply even if you don't meet 100% of the criteria. Nobody checks every box every time and we'd love to talk to you about how and why you can see yourself growing into this role. We're also very open to candidates with non-traditional experience.
