Responsibilities
- Lead continuous evaluation and cross-functional planning to assess which business functions are best suited for outsourcing or internal management.
- Develop and implement an operating model that enables scalability, manages risk, and supports key business initiatives across a matrixed structure.
- Advance business transformation by recognizing market trends and evolving outsourcing from task-based activities to outcome-driven strategies.
- Ensure service provider strategies support long-term corporate objectives, allowing adaptability and growth amid changing market conditions.
- Manage the full vendor selection lifecycle in collaboration with Procurement and operational leaders, including RFP oversight, vendor assessment, and onboarding aligned with organizational scale and culture.
- Collaborate with Procurement to establish effective Master Service Agreements and Statements of Work, while tracking value realization and return on investment.
- Negotiate key agreements with senior internal and external stakeholders to secure favorable commercial terms and operationally sound programs.
- Establish and monitor strict Service Level Agreements and Key Performance Indicators focused on financial integrity, efficiency, and customer experience.
- Conduct regular operational oversight through consolidated performance reporting that delivers actionable insights and identifies root causes of performance issues.
- Work with finance teams to measure ROI on outsourcing efforts, conduct detailed billing reviews, and uncover opportunities for sustained cost reduction.
- Enforce high standards across all offshore and nearshore locations to ensure compliance with HIPAA, CMS, SOC2, and data privacy regulations.
- Collaborate with internal Audit, Security, and Compliance teams to manage responses to vendor audits or data-related incidents.
- Lead the transition and change management of new workstreams, including documentation, training, and workflow development.
- Serve as the main liaison between internal teams and external partners to ensure smooth knowledge transfer and consistent brand representation.
- Develop a compelling value proposition for vendor personnel to reduce turnover, retain institutional knowledge, and align external teams with company goals.
Team
matrixed organization
Other
- Future work models may include a hybrid arrangement with presence at the hub office in your metropolitan area.
- Full-time employees receive benefits such as medical, dental, and vision coverage, 11 paid holidays, paid sick leave, paid parental leave, 401(k) participation, life and disability insurance, and paid wellness time and reimbursements.
- Employees are eligible for unlimited vacation, company equity grants, and annual performance bonuses.
- Artificial Intelligence (AI): Our AI Guidelines describe acceptable AI use for candidates and explain how AI supports our recruitment process.
- Reasonable Accommodation: Candidates are evaluated based on qualifications, regardless of disability or accommodation needs. Applicants requiring accommodations should contact the Oscar Benefits Team at accommodations@hioscar.com.
- California Residents: For details on how applicant personal information is collected, used, and disclosed, and to understand your privacy rights, please review our
