Oversee daily IT operations and own the company's application landscape, ensuring a well-governed, rationalized SaaS portfolio with SSO and SCIM provisioning wherever possible
Define and execute a roadmap to accelerate IT maturity by deploying AI-assisted tools to automate core lifecycle workflows—specifically access provisioning, hardware management, and employee transitions
Identify and champion technology-enabled opportunities that enhance operational efficiency, innovation, scalability and reduce toil via automation
Provide leadership and direction to IT Systems Admins and Help Desk staff
Develop and own the corporate IT budget, evaluate vendor contracts, and procure software/hardware solutions
Partner with InfoSec to operationalize incident response and vulnerability management
Support a distributed workforce using GSuite, Okta, Claude, and Replit across a fleet of primarily MacBook Air and Windows 11 hardware

8+ years of IT experience, including 4+ years in IT leadership roles, ideally within fast-growing technology companies
Willing to roll up their sleeves for technical execution while simultaneously building long-term strategy
You bring an “AI mentality” to IT, with a proven track record of leveraging automation and AI to reduce operational toil, simplify processes, and systematically eliminate low-value work through thoughtful prioritization and backlog management
Strong capability and comfort managing, integrating, supporting, and optimizing a broad portfolio of business applications, with demonstrated skill in strategically evaluating when to build, buy, or outsource solutions and effectively managing vendors and external partners
Experience running IT operations for a remote-first, international workforce
Strong command of identity and access management (SSO, SCIM, MFA) and experience contributing to compliance frameworks like SOC 2, ISO 27001, or HIPAA
Ability to earn trust and collaborate with both executives and individual contributors

The chance to work with a passionate team on solving one of the largest challenges globally
Competitive salary and benefits and equity participation
A dynamic, flexible and fun start-up work environment with a highly talented team

Remote (Worldwide)

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands.
This role will also be eligible to receive equity options.
The salary range for this role is $150,000 - $190,000.
RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

RapidSOS is hiring a Director, Information Technology (IT)