Responsibilities
- Manage the complete lifecycle of worldwide commission programs, covering monthly, quarterly, and yearly disbursement schedules.
- Lead the setup and management of CaptivateIQ, including plan execution, logic rules, payout statements, and system enhancements.
- Collaborate with Sales Strategy and Sales Operations to implement compensation structures, quotas, reporting lines, credit rules, and special case policies.
- Ensure data accuracy and consistency across Salesforce, CaptivateIQ, payroll platforms, finance systems, and performance reporting tools.
- Guarantee accurate, on-time, and compliant commission payments, including approval workflows, corrections, and payroll integration.
- Establish controls, audit logs, procedural documentation, and governance frameworks to support internal and external audits.
- Handle commission-related inquiries and lead dispute resolution, promoting clarity, responsiveness, and process refinement.
- Develop performance dashboards and analytical reports on payout data, quota achievement, commission costs, trends, and operational efficiency.
- Supervise and grow the global commissions team, focusing on automation, process optimization, and scalable operational models.
Compensation
Competitive market-based pay
Work Arrangement
Full-time
Team
Global Sales Operations
Responsibilities
- Lead the end-to-end administration of global commission programs, including monthly, quarterly, and annual payout cycles.
- Own CaptivateIQ configuration, plan implementation, calculation logic, statement design, and ongoing system optimization.
- Partner with Sales Strategy and Sales Operations to operationalize compensation plans, quotas, hierarchies, credits, and exception policies.
- Oversee data integrity and reconciliation across Salesforce, CaptivateIQ, payroll, finance, and reporting systems.
- Ensure timely, accurate, and compliant commission payouts, including approvals, adjustments, and payroll file submission.
- Design and maintain controls, audit trails, documentation, and governance processes to support internal and external review.
- Lead commission inquiries and dispute resolution processes, driving transparency, service levels, and continuous improvement.
- Build reporting and analytics on payouts, attainment, commission expense, trends, and operational performance.
- Lead and develop the global commissions team while driving automation, process improvement, and scalable operating practices.
Not specified
