Requirements
- 10+ years of deep experience in customer education, marketing, and/or community management, ideally within a B2B SaaS or tech environment.
- 3+ years of people management experience with a proven track record of developing high-performing, cross-functional teams.
- Proven success in building and scaling customer community programs that deliver measurable growth and engagement outcomes.
- Demonstrated experience running customer champion and reference programs that actively drive measurable business impact.
- Deep understanding of Voice of Customer (VoC) methodologies and know exactly how to translate NPS, CSAT, and qualitative feedback into strategic action.
- Highly familiar with LMS platforms (ideally Docebo), Salesforce, community forums, and marketing automation tools.
Nice to Have
- A deep background in Learning & Development, including instructional design, LMS platforms, and training program delivery.
- Prior experience successfully supporting and executing major customer events, conferences, or advisory boards.
Work Arrangement
Hybrid
Team
Team size: 900+. Structure: worldwide
Additional Information
- Great work can happen anywhere but coming together helps us go further.
- Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.
