About the Role
Oversee the design and implementation of community-focused systems that enhance collaboration, track impact, and improve operational efficiency across programs and regions.
Responsibilities
- Direct the strategy and execution of community infrastructure platforms
- Build scalable systems to support member onboarding and engagement
- Collaborate with cross-functional teams to align community goals with organizational objectives
- Evaluate existing processes and identify opportunities for automation and improvement
- Develop metrics and dashboards to measure community health and participation
- Manage system integrations between internal tools and external platforms
- Ensure data integrity and accessibility across community databases
- Lead vendor selection and management for community technology solutions
- Guide policy development related to community access and participation
- Support training initiatives for staff using community systems
- Coordinate with legal and compliance teams on data privacy standards
- Oversee user experience design for community-facing digital tools
- Implement feedback loops to inform system enhancements
- Drive adoption of new platforms across regional teams
- Monitor emerging technologies relevant to community engagement
- Establish protocols for system maintenance and updates
- Manage incident response for community platform disruptions
- Facilitate knowledge sharing between departments using community data
- Optimize workflows for community support requests
- Ensure systems accommodate diverse user needs and accessibility standards
- Lead change management efforts during system transitions
- Evaluate ROI of community technology investments
- Maintain documentation for system architecture and processes
- Support crisis communication planning through community channels
- Foster innovation in digital community engagement strategies
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid with flexible scheduling options
Team
Part of the organizational infrastructure leadership team focused on systems and scalability
Impact Vision
- Create a unified ecosystem where community members and staff can connect, collaborate, and contribute effectively
- Enable data-informed decision-making across all levels of community engagement
- Build resilient systems that adapt to changing needs and growth
Growth Opportunities
- Lead innovation in digital community infrastructure
- Shape long-term technology strategy for engagement platforms
- Mentor emerging leaders in systems thinking and implementation
Available for qualified candidates
