Responsibilities
- Shape the evolving structure of the Existing Business team by integrating Account Teams, pairing Account Managers with Customer Success Managers.
- Lead and mentor a high-achieving team of Account Managers focused on driving customer success and revenue growth.
- Guide Account Managers in analyzing their portfolios to uncover expansion potential and execute strategic growth initiatives.
- Collaborate with executive leadership to define clear KPIs, role expectations, performance metrics, and operational cadences for the team.
- Partner across departments including Sales, Finance, Legal, and Revenue Operations to deliver consistent and effective customer experiences.
- Take ownership of key customer outcomes such as retention, upsell, satisfaction, and overall commercial performance.
Benefits
- Market-competitive compensation package
- Equity stake in a Series D-stage company supported by leading U.S. venture capital firms
- Comprehensive private health coverage with employee-free premium plan options
- Paid leave for new parents
- Flexible time-off policy allowing autonomy in scheduling
- Hybrid work flexibility with remote work permitted on Mondays and Fridays, unless role is fully remote
- Access to mental health resources through Workplace Options
- Support for family planning needs via Maven
- Monthly $100 allowance for wellness, fitness, and personal development activities
- Additional wellness day each month without a public holiday
- Company-wide closure from Christmas through New Year’s Day
Compensation
Competitive salary
Work Arrangement
Hybrid
Work Arrangement
The company follows a hybrid model, with in-office collaboration expected on Tuesdays, Wednesdays, and Thursdays to foster teamwork and connection.
Other
- The hybrid work policy requires office presence on Tuesday, Wednesday, and Thursday to support team cohesion.
- Equal employment opportunity is provided to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
- Applicants confirm they have reviewed and understood the California Recruiting Privacy Notice and EU Privacy Notice by submitting an application.
