Responsibilities
- Lead or assure complex digital transformation programmes, ensuring delivery against objectives, timelines, and quality standards.
- Provide independent assurance on digital projects, identifying delivery risks and supporting corrective action.
- Work effectively with senior client stakeholders to navigate ambiguity, complexity, and organisational change.
- Ensure all work aligns with Government Service Standards, the Service Manual, and relevant public sector frameworks.
- Apply your specialist background (product, delivery, or UCD) to shape end-to-end transformation approaches, not just individual phases or artefacts.
- Support clients in moving towards modern, multidisciplinary, user-centred ways of working.
- Act as a trusted advisor to clients on digital delivery, strategy and delivery approaches.
- Contribute to the growth and development of consultants, through coaching, mentoring, and informal leadership.
- Support training and upskilling initiatives across the Digital team, sharing practical knowledge and lessons learned.
- Play an active role in communities of practice, helping to mature standards, ways of working, and quality across teams.
- Support recruitment activities, specifically technical based interviews for permanent employees and contractors.
- Act as a go-to practitioner for sales and pre-sales activity in your area of expertise.
- Contribute to bids, proposals, and discovery work, shaping credible delivery approaches and resourcing models.
- Support client conversations by bringing practical, delivery-informed insight rather than theoretical models.
Requirements
- Significant experience delivering or assuring digital transformation in the public sector.
- Strong working knowledge of Government Service Standards, service assessments, and public sector delivery environments.
- A background in product management, delivery leadership, or user-centred design, with the ability to operate beyond a single discipline.
- Experience leading multidisciplinary teams and working with senior stakeholders.
- Operating in complex, ambiguous environments.
Nice to Have
- Experience working in a digital consultancy environment.
- Experience supporting or leading assurance reviews or recovery of at-risk programmes.
- Experience contributing to sales, bids, or pre-sales activity.
- Experience building or leading communities of practice.
