The Digital Solutions Integration Specialist (DSIS) at Intuitive is a key advisor for our digital solutions, responsible for enabling successful adoption and utilization of Intuitive Hub and daVinci5 (including MyIntuitive+) across hospitals in the Benelux, Austria, and Switzerland region. This role combines clinical insight, technical expertise, and customer engagement to optimize digital workflows and support clinical teams.
What You'll Do
- Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally)
- Perform Intuitive Hub in-services, workflow analysis, customization, and optimization to meet customer objectives
- Educate and prepare customers for My Intuitive+ including customer onboarding
- Monitor and drive the digital products utilization by customers and clinical users
- Drive continuous expansion of the user base by working with key hospital staff and thought leaders
- Test and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital technical support teams for resolution
- Lead clinical teams through training sessions, helping them understand system operation
- Onboard, coach, and mentor new and existing team members
- Participate in the training and launch of new products and/or procedures
- Participate in departmental and cross-functional projects to develop or improve Intuitive processes, deliverables, and other material
- Build excellent relationship with internal colleagues, such as dV sales and clinical teams, digital support, marketing and field service
- Support complex customer events involving multi-departmental collaboration and multi-faceted solutions
- Be a resource to the clinical and administrative team, providing guidance and insight on the use of the Intuitive Hub System
- Provides feedback based on client experiences to support and product develop team for process improvements
- Prospect for digital solution expansions and upgrades existing base
What We're Looking For
- Highly motivated and experienced clinical support background
- Necessary background in digital technology
- Expert knowledge of Intuitive’s Digital Solutions including Intuitive Hub and daVinci5 (incl. MyIntuitive+)
- Ability to perform customer onboardings, workflow analysis, optimization, training, and application support
- Ability to lead customer meetings and train in various clinical settings and specialties
- Ability to support customer readiness and drive expansion of digital offerings
- Experience building and maintaining relationships with Key Opinion Leaders, key decision-makers, surgeons/physicians, nurses, and IT managers
Technical Stack
- Intuitive Hub
- daVinci5
- MyIntuitive+
- Electronic Medical Records (EMR)
- Picture Archival and Communication Systems (PACS)
- Cloud-based services
- Clinical video capturing, archiving, live streaming, and sharing systems
Work Mode
- Local-country role based in Benelux, Austria, or Switzerland
Intuitive is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity, sexual orientation, or any other protected group.
