Privia Health is hiring a Digital Experience Manager

The Digital Experience Manager will serve a key role in ensuring a cohesive digital experience for our Care Centers and patients by supporting the strategy and utilization of our digital products. This role will own, scale, and optimize the operational efficiency of our existing Care Center websites on the Drupal enterprise platform. This role will also be a key partner in implementing the online scheduling strategy in partnership with internal IT and respective market operations teams to create a cohesive patient experience. Primary Job Duties: - Oversee the end-to-end support of the Care Center Digital queue. Establish, monitor, and ensure high-quality technical support for our Care Centers. - Manage day-to-day queue efficiency, acting as a senior escalation point for complex issues while partnering closely with IT, offshore support team, and internal operational teams to resolve tickets. - Manage external contractors that work on support tickets. - Establish and analyze key performance metrics (KPIs) via regular reporting to evaluate support efficiency, identify operational bottlenecks, and drive continuous platform improvements. - Serve as the primary operational liaison for the online scheduling rollout; facilitate alignment meetings with external vendors and internal teams, synthesize technical updates, and brief leadership on implementation progress and key insights. - Provide support in other Digital projects (like SEO, ORM, DAM etc) as needed.