Remote, New York, NEW YORK, United States Remote (Country) Employment $126,800 - $221,900

ServiceNow is hiring a Digital Experience Lead

Responsibilities

  • Own horizontal launch strategy—establish how launches appear on the site and decision criteria for prominence
  • Guide Product Marketing on what to showcase, how to present it, and where it belongs on the site
  • Build reusable playbooks enabling consistent execution without reinventing each launch
  • Create frameworks that guide decisions on new content vs. refreshing existing pages, ensuring scalable, maintainable experiences
  • Lead strategy for key product visualizations and market-leading AI demos
  • Manage homepage strategy—determine what gets featured, what gets replaced, and how messaging evolves with each launch
  • Partner with Product Marketing, UX, Digital Product Managers, Engineering, Content Strategy, Copywriting and agency partners to align and execute strategies
  • Make strategic trade-offs based on business impact, buyer needs, and site integrity
  • Use analytics, research, and engagement metrics to validate and refine strategies

Requirements

  • You're a product strategist who thinks holistically about customer journeys, business outcomes, and organizational dynamics
  • You're curious, dig into problems before jumping to solutions, and rally teams around a vision
  • You have an eye for great design and hold teams to high standards
  • You're collaborative but not afraid to push back when it matters
  • You're motivated by transformation—building new ways of working and launching exceptional experiences that drive results
About company
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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Job Details
Department Digital Experience Strategy
Category other
Posted 2 months ago