Responsibilities
- Coordinate and manage customer-facing release communication workflows across Product and Engineering teams.
- Partner with Product Owners to validate release scope, readiness, and publication timelines.
- Gather, organize, refine, and publish release notes and product communication content for internal and external stakeholders.
- Maintain release communication calendars, operational checklists, publishing schedules, and approval workflows.
- Improve consistency, scalability, and quality across release readiness and communication processes.
- Serve as the primary administrator and internal subject matter expert for digital adoption platforms such as Pendo or similar tools.
- Design, configure, and maintain in-app guidance experiences including walkthroughs, onboarding flows, announcements, surveys, tooltips, and contextual help content.
- Support feature adoption initiatives through targeted in-app messaging and engagement strategies.
- Partner with Product Management and Customer Success teams to identify opportunities to improve user education and product engagement.
- Monitor platform analytics, engagement trends, and adoption metrics to recommend continuous improvements.
- Configure and maintain platform assets including guides, segments, dashboards, reporting, and audience targeting logic.
- Support front-end customization activities using HTML, CSS, and basic JavaScript where applicable.
- Utilize JSON configurations to support integrations, platform customization, and collaboration with Engineering teams.
- Perform testing, quality assurance validation, and troubleshooting for customer-facing in-app experiences.
- Maintain operational documentation, publishing standards, naming conventions, and enablement processes.
- Review and quality-check AI-assisted release communication content for clarity, consistency, and customer readiness.
- Coordinate updates to enablement resources, support documentation, and internal knowledge materials.
- Support launch readiness activities for new product releases and feature rollouts.
- Identify opportunities to improve operational efficiency, automation, and scalability across enablement workflows.
- Contribute to standardization of templates, communication practices, and operational governance processes.
- Performs other duties as assigned.
Requirements
- Bachelor’s degree in B.E./B.Tech, BBA, B.Des, Computer Applications, Business Administration, or a related discipline required.
- 3+ years of experience in Product Enablement, Digital Adoption, SaaS Operations, Product Communications, Customer Enablement, or related roles.
- Experience working with digital adoption, onboarding, or in-app engagement platforms required.
- Strong written and verbal English communication skills required.
Nice to Have
- Equivalent combination of education and relevant experience may be considered.
- Experience collaborating cross-functionally with Product, Engineering, Customer Success, and Support teams preferred.
- Experience supporting SaaS product launches, release management, or customer enablement workflows preferred.
- Experience working in a fast-paced SaaS or healthcare technology environment preferred.
- Hands-on experience with Pendo, WalkMe, Userpilot, Gainsight PX, or similar digital adoption platforms strongly preferred.
- Familiarity with HTML, CSS, basic JavaScript, and JSON configurations preferred.
- Working knowledge of Jira, Confluence, Microsoft 365, or related collaboration platforms preferred.
- MBA or advanced certification in Product Management or related disciplines preferred.
Benefits
- INR 5,00,000/- of life insurance coverage for all full-time employees and their immediate family.
- INR 15,00,000/- of accident insurance.
- Education reimbursement.
- 10 national and state holidays, plus 1 floating holiday.
- Flexible hours and a hybrid policy.
Additional Information
- Flexible hours
- Hybrid policy
