Arize AI is hiring a DevSecOps Engineer (TypeScript & Agentic AI)

We are seeking a proactive and detail-oriented IT Support Specialist to join our fully remote team. You will be the first line of defense in maintaining a seamless IT experience across the organization, managing Mac-only endpoints, cloud-based systems, and compliance workflows. This role is critical in ensuring our infrastructure remains secure, compliant, and optimized for productivity. While we are a fully remote company, we’re a collaborative team that thrives on in-person connection! You’ll need to be based in the San Francisco Bay Area to join us for team events and onsite collaboration days. What You'll Do: 🔧Technical Support & Systems Management - Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively. - Manage and support user accounts, access provisioning, and integrations across: - Google Workspaces (SSO-enabled) - Office 365 - Zoom - Atlassian tools (Jira, Confluence, etc.) - GitHub - Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender. - Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues. - Maintain and document standard operating procedures for IT systems and user support. 🔐 Security & Compliance - Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance. - Assist in responding to security questionnaires from prospects and partners as part of the sales process. - Monitor system logs and alerts to detect and remediate potential threats. - Ensure compliance with identity and access management protocols across all integrated platforms. 📊 Process Improvement & Automation - Assist in tracking and reporting IT and security metrics for internal review and audits. - Identify opportunities for automating manual tasks and improving operational efficiency. - Help manage asset inventory, software licenses, and endpoint lifecycle tracking. 🤝 Collaboration & Communication - Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives. - Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security. - Contribute to internal documentation and user training materials. What We're Looking For - 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment. - Hands-on experience with: - Google Workspaces admin console & SSO - Office 365 suite - Zoom admin controls - Atlassian (Jira, Confluence) - GitHub (user access, integrations, permissions) - Kandji or similar MDM solutions - Bitdefender or similar endpoint protection tools - Scripting or programing language - Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS. - Experience assisting with or completing security questionnaires for sales enablement. - Strong understanding of identity and access management principles. - Excellent written and verbal communication skills. - Self-starter comfortable working independently in a remote environment. The estimated annual salary for this role is between $150,000 - $200,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support. While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces.