Responsibilities
- Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
- Customer Guidance: Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical.
- Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.
- Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.
- Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities.
Tech Stack
APIs (REST + SOAP + OAuth), Node.js, TypeScript, SQL, GCP (logs & monitoring), Various HRIS / ATS / Payroll systems, Kombo’s own troubleshooting tools
Benefits
- G2 badges for best support in category
- Customer love for support
- Support quality is one of the top 3 reasons companies choose Kombo
- Weekly celebrations — big launches, closings, or birthdays
- Engineering Meme culture
Work Arrangement
On-site — Berlin
Team
Team size: 65. Structure: International company with hubs in NYC and Berlin, globally distributed team representing 20+ nationalities
About Kombo
- Kombo is building the unified API for HR, payroll, and recruiting systems. Instead of companies spending months integrating with dozens of different systems, they can integrate once with Kombo and instantly connect to over 160 platforms. We abstract away the complexity of handling different data schemas, authentication methods, and API quirks.
- Since going through Y Combinator in 2022, we’ve: • Raised $30M+ of funding from Y Combinator, Acadian Ventures, 468 and other investors • Grew from 0→ $12M+ ARR and hundreds of customers (growth-wise among the ~top-5% of VC-backed startups) • Scaled to process data for the equivalent of 10% of Germany's workforce • Grew to a team of 65+ team members (pictures!) in 2x offices
- Kombo is an international company by default. We operate across two main hubs (NYC 🇺🇸 and Berlin 🇩🇪) and work with a globally distributed team representing 20+ nationalities.
Why Support at Kombo Matters
- At Kombo we care A LOT about excellent support for our customers to a degree that is unusual. We do so because fundamentally we view excellent support as a competitive advantage.
- How this looks like in practice is that • we win G2 badges for best support in our category • we get customer love for our support weekly and even frequently hear that our support is the best that our customers ever experienced (across all products they have used) • “Support quality” is one of the top 3 reasons companies choose Kombo
- As we scale our presence in the US market, our current setup (support team rotating to the NYC office) is reaching its limits. To maintain our standard, we’re extending our existing team into the US and Germany.
What It’s Like to Work at Kombo
- Our culture balances high ambition with a fun, supportive environment.
- A few things that define us: • 🚀 Our growth puts us in the top 5 % of VC-backed companies and we plan to keep that pace • 🧠 We keep teams small and high-performing (similar to Netflix or Ashby) • ✍️ We use long-form docs to make key decisions — clarity > meetings • 🎉 We celebrate weekly — big launches, closings, or birthdays • 😂 Our Engineering Meme culture is legendary internally
Additional Information
- In-person work culture (in-office)
- Company has offices in NYC and Berlin
- Company is YC S22
- Raised $30M+ of funding from Y Combinator, Acadian Ventures, 468 and other investors
- Grew from 0→ $12M+ ARR and hundreds of customers
- Scaled to process data for the equivalent of 10% of Germany's workforce
