DocuSign is looking for a Developer Support Engineer to be the technical expert for our developer community. In this role, you will handle the most complex questions from developers and act as a subject matter expert on Docusign APIs for other Customer Success teams.

What You'll Do

Perform troubleshooting sessions with developers on API integrations and Docusign connectors.
Assist the Docusign Developer Community with troubleshooting and development.
Assist customers with how-to questions, technical articles, and tutorials on basic to intermediate use cases of Docusign APIs and SDKs.
Act as a Subject Matter Expert for Advanced Docusign Features including APIs, SDKs, webhooks, PowerForms, Templates, Embedded signing, Docusign For Salesforce and more.
Diagnose code samples from customers for advanced testing to identify issues prior to internal escalation.
Act as point of escalation for technical questions from internal and external departments to facilitate rapid application deployment.
Perform checks of escalated issues found by internal team members before advancing them.
Participate in Docusign and StackOverflow.com forums to support the growth of self-help.
Represent Docusign at developer events and activities such as webinars occasionally.

What We're Looking For

Bachelor of Science degree in Computer Science, Engineering or equivalent.
English and French language proficiency: native or fluent.
2+ years of SaaS troubleshooting experience in a Technical Support capacity.
2+ years of experience with Internet technologies including REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies including .NET.
Experience in one or more coding languages including Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java.
Experience troubleshooting and triaging complex, code-related technical issues.
Experience in troubleshooting performance and network related issues.
Experience using GitHub to host code samples.

Nice to Have

Experience in providing technical customer support a strong preference.
Experience in using or debugging REST or SOAP APIs.
Proficiency in additional languages beyond English.
Salesforce Development Certification is a plus.
Experience using Salesforce.com and Salesforce Apex.
Experience with creating technical articles.
Ability to understand new and popular programming languages as more developers use them to create Docusign integrations.

Technical Stack

REST APIs, JSON, XML, SOAP, PubSub architecture
.NET, Python, Ruby, JavaScript, C#, PHP, Node.JS, Java
GitHub, Salesforce.com, Salesforce Apex

Team & Environment

This is an individual contributor role reporting to the Senior Manager, Developer Support & Advisory.

Benefits & Compensation

Earned time off and paid company holidays based on region.
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
Retirement Plans: select retirement and pension programs with potential for employer contributions.
Learning and Development: options for coaching, online courses and education reimbursements.
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.
Bonus: Non-Sales roles are eligible for a company bonus plan, calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Work Mode

This is a remote position open to candidates in the United States.

Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.