Deliver independent, on-site Tier II technical support to end users across regional offices, schools, agencies, and law enforcement locations.
Set up, configure, and resolve issues with computing devices including desktops, laptops, mobile units, printers, and connected peripherals.
Troubleshoot and resolve advanced technical problems with minimal supervision.
Install and configure operating systems, productivity suites, email platforms, and specialized software such as GIS and computer-aided design tools.
Support printing infrastructure through setup, configuration, and issue resolution.
Maintain network connections and manage VoIP telephony systems.
Image and deploy new or reimaged devices efficiently and securely.
Offer basic instruction and support to end users to improve technology adoption and problem resolution.
Log all service tickets, actions taken, and solutions applied in the designated tracking system.
Collaborate with field support leads and escalate complex issues to higher-level teams when necessary.
Adhere to organizational security policies and procedures across all technical operations.
Travel as needed to client locations beyond the primary worksite, including urban centers and remote rural or tribal communities.

On-site

Reports to Project Manager

Must achieve and retain a favorable NACI background investigation result.
Must successfully pass a background check as a condition of employment.
May be subject to additional background screenings based on project or client requirements during employment.
Required to travel to client sites outside the primary duty location to ensure uninterrupted service delivery in both urban and remote areas.
May be required to work a flexible schedule, including holidays.
May be called upon to travel for business-related or training purposes.
May need to work outside standard business hours as operational needs arise.
Must be physically and mentally capable of performing job duties for extended durations.
Must possess sufficient computer proficiency to operate office tools at the required pace.
Must be able to create and maintain an effective, professional work environment.
Must be able to remain seated for prolonged periods while using a computer.

Cayuse is hiring a Desktop Technician III