Responsibilities
- Ensure the smooth daily operation of customer operations.
- Build friendly relationships with end-users.
- Collaborate with colleagues to identify and improve processes for greater efficiency.
- Seek customer feedback on performance and actively work to continuously improve results.
- Identify problems or requests without existing processes and collaborate with peers to develop and implement solutions.
- Keep documentation and procedures up to date at all times.
- Take ownership of daily technology issues and coordinate with external third-party organizations.
- Collaborate with peers in other teams across the business to ensure successful outcomes for customers.
Benefits
- Extensive training and development opportunities to support continuous career growth.
- Extensive discounts and benefits to maximize your earnings.
- Choice of IT equipment to maximize success and access to cost-price technology for personal use.
- Fun team events to celebrate achievements and connect with colleagues outside of work.
- Celebration of diversity and encouragement of every voice to help create the desired workplace culture.
Work Arrangement
On-site — Auckland
Other
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.