Responsibilities
- Support for all Windows services and applications for desktop at Clifton
- Support for all MAC services and applications for desktop at Clifton
- End user support on all corporate platforms including mobile devices
- Regular maintenance and updates to all applications and desktop hardware
- Monitoring all Clifton desktop systems to ensure error detection as early as possible
- Ensuring the security of desktop and mobile devices
- Ensuring uptime of all desktop systems in line with any SLAs
- Providing regular progress reports to line manager
- Ensuring assigned service desk tasks are kept up to date and that support issues are resolved in a timely manner
- Ensuring sufficient monitoring and alerting is in place for all relevant desktop systems
- Keeping asset and change management systems up to date at all times
- Documenting all work and ensuring measures are in place to allow others to pick up support and project work where necessary
Requirements
- Excellent technical, initiative and communication skills
- First class awareness of the environment across all platforms
- Ability to articulate knowledge clearly at all times
- Regular updates of project progress and key activities communicated to line manager
- Monitoring and updating service desk queues in accordance with service desk processes and assigned tasks
- Working as part of the Technical Services Team to ensure that all desktop, server, network and telephony components are monitored and available to meet the target of 99.9% uptime
- Quick learner and a 'can-do' attitude
Work Arrangement
On-site — Clifton
Additional Information
- Schedule: You will be asked to participate in a rotating shift pattern ranging from 7:00am-12:00am
- During Sale time (twice a year for 6 weeks) you will be asked to work a rotating shift on a 24/7 schedule
