CIBC is looking for a Designer, Core Applications for Simplii Financial to craft exceptional user experiences for internal tools and back-office systems used by contact centres and support teams. You'll work closely with process engineering, development, and design teams to deliver intuitive, accessible, and scalable solutions that empower employees and elevate client experiences.
What You'll Do
- Design and deliver user-centric solutions for Simplii Core Applications and back-office call centre tools.
- Create wireframes, prototypes, high-fidelity mock-ups, and user flows to communicate design ideas effectively.
- Conduct usability testing and iterate designs based on feedback and data insights.
- Ensure designs meet WCAG accessibility standards and are optimized for usability and scalability.
- Work with the design system team to expand and refine components for internal tools.
- Advocate for a human-centered design approach and champion user needs throughout the product development lifecycle.
- Build and maintain strong relationships with process engineering, development, and design teams to deliver end-to-end solutions.
- Collaborate with UX researchers to incorporate user insights into the design process.
- Partner with stakeholders to understand business needs and translate them into actionable design requirements.
- Build and maintain strong relationships with internal and external stakeholders, ensuring alignment on strategic priorities.
- Act as a trusted advisor, effectively communicating insights, managing expectations, and driving consensus across cross-functional teams at varying levels in the organization.
What We're Looking For
- Degree or diploma in UX Design, Human-Computer Interaction, or a related field.
- 4 to 6 years of work experience in UX/UI design for software applications, with a focus on internal tools or enterprise applications.
- 4 to 6 years of work experience and excellent proficiency using Figma and Adobe Creative Cloud.
- Strong understanding of user-centered design principles, inclusive design, and WCAG accessibility guidelines.
- 4 to 6 years of work experience designing for responsive web applications.
- Familiarity with iOS/Android design patterns and a proven track record of delivering impactful user experiences.
- Attention to Detail.
- Ability to act like an owner, thrive when empowered to take initiative, go above and beyond, and deliver results.
- Bring curiosity, ownership, strong organizational skills and accountability to your work.
- Embrace change, seek out innovative solutions and thrive in a fast-paced, hybrid work environment.
- Put clients first, engage with purpose to find the right solutions.
- Live our values – trust, teamwork and accountability.
Technical Stack
- Figma
- Adobe Creative Cloud
Team & Environment
You will be a member of Simplii Financial's Experience and Design team, reporting to the Senior Director, Digital Experience and Design.
Benefits & Compensation
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Work Mode
This is a hybrid role located at 161 Bay St., 4th floor, Toronto.
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
