Wavenet is hiring a Deputy Billing Manager

Join Our Team as a Deputy Billing Manager! Wavenet, a dynamic telecoms and technology company headquartered in Solihull, stands out in the communications landscape. With exceptional 24/7 support, dedicated Account Managers, and unmatched SLA guarantees, we are a trusted provider of voice, data, cloud, security, and mobile solutions to thousands of businesses across the UK. Join our team of around 2,000 passionate colleagues supporting our ever-growing customer needs. As the Deputy Billing Manager, you will provide vital administrative and operational support to the Billing Manager. This specialised role focuses on billing processes rather than general administration. Key Responsibilities: - Assist the Billing Manager in daily operations. - Prepare, generate, and distribute customer invoices. - Maintain accurate billing records and customer account information. - Respond to internal and external billing queries promptly. - Reconcile billing discrepancies and resolve invoice issues. - Collaborate with internal departments to ensure billing accuracy. - Prepare billing reports and perform data analysis. - Conduct daily traffic checks to identify usage fluctuations. - Monitor billing cycles and ensure deadlines are met. - Drive continuous improvement by recommending process enhancements. - Provide general administrative support to the Billing team.