Responsibilities
- Own end-to-end customer engagements — from discovery through investigation, solution design, deployment, enablement, and ongoing value delivery.
- Conduct blockchain investigations across the Chainalysis platform, applying tracing, OSINT, and analytical techniques to real customer problems.
- Partner directly with customers to understand investigative, intelligence, compliance, or operational objectives and translate them into actionable outcomes.
- Design, build, and maintain custom workflows, notebooks, dashboards, queries, and data models using Chainalysis data and products.
- Enable customers to operate solutions independently — building their capability so that Chainalysis becomes embedded in their operational infrastructure.
- Act as the primary technical and domain advisor for your customers, building trusted relationships through hands-on expertise and credibility.
- Deliver live training, demos, investigative walkthroughs, and technical briefings to both technical and non-technical audiences.
- Support pre-sales technical engagement for complex and strategic deals — helping customers understand what's possible and how to get there.
- Collaborate closely with Product, Engineering, Global Intel, and Sales to influence roadmap and improve offerings based on field intelligence.
- Develop and share domain expertise, investigative techniques, and best practices that raise the capability of the wider GS team.
Requirements
- Conducted or directly supported cryptocurrency investigations, blockchain intelligence work, or financial crime analysis in an operational environment.
- Deep familiarity with blockchain ecosystems (BTC, ETH, stablecoins, DeFi) and how on-chain data is used in investigations, compliance, or intelligence workflows.
- Delivered customer-facing technical solutions — whether investigative outputs, data products, or analytical workflows — in complex, real-world environments.
- Worked directly with customers in law enforcement, national security, intelligence, compliance, financial crime, or security-focused domains.
- Built insights from large or complex datasets and communicated findings to varied audiences — from analysts to executives.
- Operated successfully in fast-paced, ambiguous environments requiring ownership, adaptability, and sound judgment.
- Proficiency in Python and SQL for data analysis, transformation, and solution development.
- Experience building notebooks, dashboards, and analytical workflows.
- Solid understanding of data modelling, querying, and working with large datasets.
- Ability to quickly develop deep expertise in Chainalysis data structures, schemas, and products.
- Substantive knowledge of at least one domain: financial and cyber crime investigations, sanctions and compliance, fraud, national security, DeFi/protocol security, tax, or private sector risk.
- Understanding of how customers in your domain operate — their workflows, regulatory environment, and what success looks like for them.
- Ability to apply domain knowledge to shape investigation approach, solution design, and customer advisory.
- Proven ability to build trusted, long-term customer relationships through technical and domain credibility.
- Excellent communication skills — can explain complex investigative and data concepts to non-technical stakeholders.
- Comfortable leading customer sessions, workshops, training, and technical working groups.
- Experience enabling and upskilling customer teams — not just delivering outputs, but building customer capability.
Nice to Have
- Direct experience with Chainalysis products.
- Background in law enforcement, intelligence, or military investigations.
- Experience providing expert evidence or supporting legal proceedings.
- Familiarity with compliance frameworks (BSA/AML, sanctions screening, MiCA, Travel Rule).
- Experience with data engineering tools and platforms (e.g., Databricks, Snowflake, cloud-based analytics).
- Published research, intelligence products, or thought leadership in blockchain analytics or financial crime.
