Responsibilities
- Serve as the primary technical advisor to customer teams, supporting end-to-end delivery of data initiatives from development through production, resolving technical obstacles and sharing best practices
- Develop and drive the technical account strategy after sales closure, overseeing execution for key use cases within high-priority customer accounts
- Act as the central internal reference for production readiness and go-live progress across multiple complex projects within enterprise environments
- Collaborate with internal support functions including Shared Services, Training, Onboarding, and Technical Support, escalating to specialized teams when necessary
- Design and implement strategies to accelerate time-to-value for critical use cases, aligning with Professional Services to deliver engagement plans
- Engage with Product and Engineering teams to identify emerging capabilities, access early releases, and assess upgrade paths, then communicate relevant updates to customers
- Deliver regular internal and external reporting on key metrics, including usage trends, customer health, adoption rates, risks, and use case advancement, for leadership review
Work Arrangement
Hybrid — Berlin, Munich, Germany
Team
- Structure: Field Engineering organisation
- Reports to: DSA Manager within the Field Engineering organisation
