Build strong relationships and serve as the primary contact for delivery matters
Lead regular client meetings to ensure alignment, transparency, and satisfaction
Clearly communicate the business impact and value delivered by consultants
Monitor consultant performance and ensure it meets client expectations
Track delivery health, proactively identifying and mitigating risks
Provide visibility into results, outcomes, and overall impact
Build trust with consultants through regular check-ins and ongoing support
Identify early signs of disengagement or attrition risk and take proactive action
Partner with People teams to support development and retention strategies
Identify and manage risks related to performance, engagement, and satisfaction
Handle complex situations and mediate conflicts between clients and consultants
Escalate issues when necessary, ensuring timely and effective resolution
Manage outsourcing projects when applicable, ensuring alignment on scope, timelines, and deliverables
Monitor progress and proactively mitigate risks
Keep stakeholders aligned throughout the project lifecycle
Identify opportunities for expansion within existing accounts
Share insights with Account Managers to support growth strategies
Contribute to long-term partnerships through consistent value delivery
Collaborate with Talent, People, and Account teams to ensure alignment
Support hiring and onboarding processes when needed
Contribute to continuous improvement of delivery and internal processes

Work in a fast-paced and innovative environment, interacting with leaders of industry-leading companies
Rely on a network of partners and allies that will help you convert grit into revenue
Choose to work remotely or at our office – we are a distributed team, after all
Get your own MacBook (none of that BYOD stuff here)
Enjoy tasty snacks, soft drinks, and booze at our HQ

Hybrid — remote, office

Language requirements: Native or bilingual proficiency in English and Portuguese

Ubiminds is hiring a Delivery Manager