This role is responsible for the planning, execution and delivery of the market dealer network growth and development plans to achieve the market strategic business objectives. This includes market and dealer network analytics, prospecting and new dealer and alternative retail outlet appointments, together with the continuous improvement of our existing network, including relocations, refurbishments and dealer training.
Duties:
1. Undertakes market analysis and planning using planning tools, prospecting, entry and exit processes and new dealer on boarding.
2. Implement minimum dealer standards and dealer policies, ensuring their communication, maintenance and adherence through the field team.
3. Supports new and existing dealers with the new contract and contract renewal process.
4. Develops, supports and enables the dealer network to improve customer experience.
5. Manages dealer commercial and technical training.
6. Leads an ongoing data-led market dealer network review process. This builds the strategic dealer Network Representation Plan which requires ongoing implementation, monitoring and reporting.
7. Drives continuous improvement in dealer capability and performance through surveys, analysis and action plans.
8. Supports with the facilitation of change in dealerships' ownership structure.
Apply on company website Cape Town, South Africa On-site Full-time
HashtagTalent is hiring a Dealer Development Lead
About company
Dimension Data uses the power of technology to help organisations achieve great things. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 49 countries, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We’re proud to be the Official Technology Partner of Amaury Sport Organisation, organiser of the Tour de France, and the title partner of the cycling team, Team Dimension Data for Qhubeka.It’s a chance to become part of something superior.The people we are looking for to join our brand new Global Delivery Centre are bold, different, and exceptional. We want people who take a different approach, with a driven attitude, an instinct to go beyond the ticket or challenge in front of them. You’ll be based in Prague – one of Europe’s most exciting, expanding capitals – working within a team of highly skilled colleagues. We are offering training and certification opportunities to ensure that we continue to deliver outstanding services across countries and clients; at the same time, this gives you a chance to broaden your skills and capabilities and be amongst the best in the industry.
Job Description: The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity. Key Responsibilities:Provide remote technical support to clients.
Identify root cause of incidents.
Ensure resolution of incidents and service requests.
Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement.
Review the recurring or high impact incidents and manage them through problem management process.
Qualifications: 2+ years experience required in network security administration or support
Experience supporting clients with any of the following technologies: Checkpoint, Juniper, RSA Security, Cisco, F5Proficiency in English & Czech is required Any certifications in the abovementioned technologies would be advantageous
Additional Information: Core business hours will run between 6am – 6pm, you will be required to work an 8 hour shift scheduled during these operating hours. The team will then share the responsibility of providing support to clients outside of these core hours on an ‘on call’, rostered basis and for which you will be compensated.Benefits* Great working atmosphere in an international team
* 5 weeks of vacation
* 3 sick days per calendar year
* Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
* Contribution to the pension insurance
* Contribution for public transport
* Over standard health care
* Meal tickets
* Refreshment (coffee, tea, water on work) for free
* Notebook and mobile phone including data tariff per company standards
All jobs at HashtagTalent Visit website