Responsibilities
- Diagnose and fix intricate customer problems involving PostgreSQL, authentication, row-level security, storage, real-time data, edge functions, and client SDKs.
- Offer strategic guidance to help customers optimize performance, prevent errors, and make the most of advanced features.
- Replicate reported bugs, identify underlying issues, suggest temporary solutions, and provide clear reproduction steps to engineering teams.
- Ask precise, insightful questions to clarify vague or incomplete support requests and convert them into solvable issues.
- Communicate technical details clearly and compassionately with users at all experience levels, particularly during urgent outages or critical incidents.
- Identify recurring support patterns and suggest actionable improvements to documentation, internal tools, and product design.
- Support and guide less experienced team members to strengthen overall support quality and knowledge sharing.
Compensation
ESOP (equity ownership), tech allowance, annual education allowance, 100% health insurance coverage for employees and 80% for dependents
Work Arrangement
Remote (Worldwide)
Team
Globally distributed team of approximately 400 members
Other
- Full-time position
- Must reside in or be available during EMEA time zones
- Fully remote work environment
- Access to WeWork or co-working space allowance
- Employee Stock Option Plan (ESOP) included
- Annual technology allowance provided
- Comprehensive health benefits with strong employee coverage
- Company-wide annual off-site gatherings
- Flexible work policies
- Annual budget for professional development and education
Not specified
