Responsibilities
- Create standardized procedures for support teams to follow in managing and maintaining cloud database services.
- Serve as a senior database administrator to assist with daily operational tasks when client system issues arise.
- Act as the escalation point for complex or high-severity database service problems.
- Support support teams during root cause analyses and corrective actions in incident investigations.
- Collaborate with research and development and customer solutions teams to provide input for future product improvements.
- Deploy and maintain backup strategies for the application suite in alignment with internal and customer requirements.
- Develop methods for support teams to identify and resolve performance bottlenecks in cloud environments.
- Partner with customer solutions and development teams to resolve performance issues using immediate and strategic approaches.
- Execute and validate disaster recovery plans with relevant teams to meet business and client continuity needs.
- Introduce monitoring tools to track and maintain database uptime across cloud platforms.
- Establish protocols for support teams to handle production database availability incidents.
- Collaborate with support, customer solutions, and automation teams to streamline repetitive tasks through automation.
