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PK-Lahore On-site Full-time

ibex is hiring a Data Specialist, GRA

Responsibilities

  • Managing the Client ID lifecycle including creation of Client IDs, Access management, Agent hierarchy management as well as the ID termination process.
  • Managing the full end to end ID recruitment process by working with internal and external stakeholders (operations and client) to understand their need for access provisioning.
  • Maintaining an agent to supervisor to operations manager hierarchy and work with the operations department and client to keep it up to date internally as well as within the client systems.

Requirements

  • Bachelor's degree in Computer Science, IT or relevant discipline
  • 3+ years of experience
  • Strong interpersonal, verbal and written communication skills
  • Proficiency in Microsoft Technologies especially Microsoft Office, Outlook
  • Must be willing to work in unconventional shifts (on call/afterhours/weekends)
  • Good reasoning abilities, troubleshooting & sound judgment skills
  • Tactful, mature, flexible, people-oriented
Job Details
Location PK-Lahore
Work mode On-site
Employment Full-time
Department Development
Category Data & ML
Posted 20 days ago
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About company
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We are an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.

BPO 2.0: The Future of CX, Now. We expertly manage 138 Million interactions each year for our clients, and our engagement model is built to ensure that each one is expertly delivered.

Customer inspired. Client Driven. A connected lifecycle empowering the end-to-end customer experience through omnichannel service, digital customer acquisition, and all-channel digital outreach.

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