Responsibilities
- Troubleshoot problems encountered by customers
- Develop customer-facing documentation for our website and other venues
- File bug reports and enhancement requests as appropriate
- Communicate customer needs and wishes to our development teams
- Work with our issue tracking and sales management software
- Participate in new product introduction
- Assist in the monitoring and responding to the community forum
Requirements
- R Programming (2+ years)
- Experience with Statistical Analysis (2+ years)
- Linux and Hadoop experience – needs to have an understanding of these, no minimum requirements, but previous work experience needed
