Responsibilities
- Collaborate closely with the Customer Success team to identify strategies that increase customer usage and interaction with business offerings.
- Define core performance indicators, design experiments, and conduct analysis to measure the true impact of engagement initiatives.
- Identify and communicate actionable insights that support growth and deeper customer involvement.
- Develop internal tools and systems that allow non-technical teams to independently access recurring data and reports, enabling focus on higher-value analysis.
- Gain deep expertise in internal data infrastructure and collaborate with Data Engineering, Finance, and business units to independently extract and interpret business data.
- Work alongside data science peers across departments to exchange knowledge and integrate cross-functional insights.
Work Arrangement
Hybrid — San Francisco, CA, New York, NY
Other
- Employees are expected to work on-site three days per week under a hybrid schedule.
- Relocation support is available for new hires moving to the role's location.
- Background checks will be conducted in compliance with applicable regulations.
- Candidates with arrest or conviction records will be considered in accordance with fair chance laws in San Francisco, Los Angeles County, and California.
- The position requires access to secure IT systems and adherence to data security policies.
- Applicants with disabilities will be provided reasonable accommodations during the hiring process and employment.
